DhanSafal: Your digital finance partner. We bridge the gap between banks and local lenders, offering competitive, flexible financing solutions for business expansion.
Luharuka Media & Infra Limited is now DhanSafal Finserve Limited
DhanSafal: Your digital finance partner. We bridge the gap between banks and local lenders, offering competitive, flexible financing solutions for business expansion.
Luharuka Media & Infra Limited is now DhanSafal Finserve Limited
DhanSafal Finserve Limited is committed to addressing customer grievances and service-related concerns in a fair, transparent and timely manner. Customers are requested to follow the below grievance redressal mechanism for resolution of their complaints.
🕙 Mon–Fri, 10:00 a.m. – 6:00 p.m. (excluding public holidays)
Customers are requested to register their grievances, complaints or service-related concerns in the first instance with the Company’s Customer Service Team.
Customer Service Team
Email: care@dhansafal.com
Contact: +91 8879 911 311
The Customer Service Team will acknowledge and address the customer’s concern in accordance with the Company’s applicable grievance redressal process. If the customer does not receive an appropriate response or is dissatisfied with the resolution provided, the grievance may be escalated to Level 2.
If the customer does not receive an appropriate response or is dissatisfied with the resolution provided by the Customer Service Team, the grievance may be escalated to the Company’s Grievance Redressal Officer.
Grievance Redressal Officer
Name: Ms. Raminder Kaur
Email: raminder.kohli@dhansafal.com
Contact: +91 22 6517 3309
Address: G-1402, Lotus Corporate Park, Jay Coach Area, Goregaon (E) – 400063.
The Grievance Redressal Officer shall acknowledge the complaint and endeavour to resolve the grievance within 7 days from the date of receipt of the complaint. If the customer does not receive a satisfactory response or remains dissatisfied, the grievance may be escalated to Level 3.
If the customer remains dissatisfied with the resolution provided at Level 2, or does not receive a satisfactory response, the grievance may be escalated to the Company’s Principal Nodal Officer.
Principal Nodal Officer
Name: Mr. Shailendra Kumar Gupta
Email: shailendra.gupta@dhansafal.com
Contact: +91 22 6517 3311
Address: G-1402, Lotus Corporate Park, Jay Coach Area, Goregaon (E) – 400063.
The Principal Nodal Officer shall review the grievance and provide an appropriate response in accordance with the Company’s grievance redressal policy and applicable regulatory requirements.
If the customer does not receive a satisfactory response from the Company within one month (30 days) from the date of lodging the complaint, or remains dissatisfied with the resolution provided by the Company, the customer may file a complaint under the Reserve Bank – Integrated Ombudsman Scheme, 2021, subject to the provisions of the Scheme.
Complaints may be lodged through the RBI’s Complaint Management System (CMS) portal or by using any other mode prescribed under the Ombudsman Scheme.
Customers may also refer to the Integrated Ombudsman Scheme, 2021, available on the Reserve Bank of India’s website, for detailed information regarding eligibility, complaint filing process and jurisdiction.
If your grievance remains unresolved after 30 days, you may lodge a complaint through the RBI’s Complaint Management System.
A copy of the Integrated Ombudsman Scheme, 2021 is available on the Reserve Bank of India’s website, www.rbi.org.in.
